SMPH is excited to introduce SMPH Navigator, a new portal designed to streamline IT support requests. This system improves tracking, speeds up response times, and ensures your requests reach the right team quickly.
🔗 Access to the Portal: SMPH Navigator IT Support Portal or go to navigator.med.wisc.edu
All staff are encouraged to use the SMPH Navigator portal for advanced IT support needs starting 7/8/2025. Emails can also be sent to help@med.wisc.edu however using the portal directly will help ensure faster support.
Available SMPH Navigator Support Request Forms:
- General IT Support – For any technical issue or question.
- Onboard new user – Request equipment, accounts, and system access.
- Offboard user – Terminate access and return assets.
- Service/Resource Accounts – Set up shared email or calendar accounts.
🛠️ IT Support Resources
Basic IT Support
Start with DoIT Contract Support for everyday computing issues:
- Examples: Desktop troubleshooting, Microsoft 365, Adobe, MyUW, NetID setup/reset.
- Contact Options: Phone, email, and chat available.
🔗 DoIT Help Desk
Advanced IT Support
For more complex needs, contact SMPH User Support Services:
- Examples: Onsite hardware support, SMPH network drives, lab computer setup, printing.
- How to Get Help: Submit a ticket via the SMPH Navigator portal.
🔗 Submit a Request - Email help@med.wisc.edu (portal is preferred)
Looking to have a WiscWeb WordPress Lab or Department site created:
- Content Update Request Form: http://it.med.wisc.edu/documents/wiscweb-wordpress-content-update/=
- Information Needed for new site creation:
- Lab Name
- Site URL request: (example: https://bmolchem.wisc.edu/)
Note: Your site name identifies where your site will live until you are ready to publish to your desired production domain.
Your WiscWeb project URL will consist of the site name (lowercase letters, no spaces or dashes) + .wiscweb.wisc.edu. - Site Description
- Site Admins (who will be making updates and edits to the site)
SMPH Shared Services IT WiscWeb WordPress Support:
SMPH Shared Services IT can assist with:
- Request the site through UW WiscWeb WordPress (https://wiscweb.wisc.edu/), move current content to the new site and match functionality and layout (as best as we can) between the current and new site.
- This includes moving over content including pictures and forms. If we can receive original image files from the current site, it will provide better resolution images (staff photos, special microscope images, etc.)
- Moving forward, we’re here for free support and to assist with answering in-depth inquiries.
- UW WiscWeb WordPress is a free web hosting service provided to UW affiliates.
Lab/ Department Site Admin will (Not SMPH Shared Services IT):
- Provide contact information to SMPH IT with users who will be site owners (this may be the facility lead or an experienced employee)
- Finalize WiscWeb site and request to launch “Go Live”.
It is highly recommended that all staff with access to the site attend WiscWeb WordPress training prior to making any changes to the site.
Once users have gone to training and/or logged into WordPress, let us know the profile and email address used and we will add them to the site (Editor or Administrator).
WiscWeb WordPress Resources:
- WiscWeb WordPress Training: https://wiscweb.wisc.edu/training/ (WordPress Using the UW Theme)
- WiscWeb WordPress Service: https://wiscweb.wisc.edu/
For timely replies, PLEASE be sure to contact us through our ticketing system rather than directly through email.
Here is how to reach us and get support right away:
- EMAIL: support@doit.wisc.edu (Contracted DOIT VIP Service)
- PHONE: 608-264-4357 (OPTION 5 for VIP)