Cancel Reservation Guide

How to Cancel an SMPH Reservation in EMS

  1. Log in to EMS Online Booking System
  2. Select My Events
    • Click on “My Events” to view your reservations.
  3. Cancel Entire Reservation
    • To cancel the entire reservation (all bookings), click the X Cancel Reservation button (circled in yellow).
  4. Cancel a Single Booking
    • To cancel a single booking in a series, click the circle with the white minus sign under the word Remove.
  5. Provide Cancellation Reason
    • A pop-up will ask for the reason for cancellation. Click Yes, Cancel Booking.
  6. View Reservation Summary
    • If you cancel a booking in a series, your online confirmation in the View Reservation Summary will no longer show the canceled booking.